The most common problem that says something like ‘can’t connect to DHCP server is the one that is very common among Xbox users, and it occurs when your console fails to connect to the network. It means that the DHCP server being used was incapable of allocating the console to the Internet Protocol.
A DHCP server is the part of the router, and the work that it does is to assign IP addresses to various gadgets in the house to connect to the internet.
What Triggers The ‘Can’t Connect to DHCP Server’ Problem?
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Mainly, there can be two reasons that trigger this issue. The reasons may be:
- Configuration of your console that allows the server to assign it an IP address
- The DHCP server configuration
The most common trigger of this particular issue is that if there is any other gadget that is assigned the same IP address as the console’s IP address, this problem will emerge.
How Can You Troubleshoot This Issue On The Xbox One Console?
You can make use of the following solutions to get rid of this error:
Solution#1: Manually Troubleshooting The DHCP Server
You can follow some of the simple steps to troubleshoot this error when it appears at first and check if these steps help you resolve the issue. If the issue still persists, then you can move onto the other solutions mentioned below.
- First off, switch off your console for 5 minutes at least.
- After that, switch off your router as well for 5 minutes at least.
- Once these 5 minutes have passed, switch on both the console and the router.
- Now, press the Menu button from your remote.
- Click Setting > select Network.
- Locate the Network Setting Window > select the Test Network Connection option.
Solution#2: Assign A Static IP Address To Your Console To The Xbox One
The dynamic IP address of your console can also trigger this issue to emerge. So for that, you will need to assign the static IP address to your console first. You can follow the below steps for fixing the issue:
- First off, power up your console.
- Then, simply click the menu button on the home screen of the Xbox console.
- After that, navigate to the Settings menu > click it.
- Next, click on Network > launch the Advanced Settings.
- In the next window, you will notice some IP address settings. Copy the IP address on paper for using it later.
- You will also see the MAC address under the IP settings. There, simply enter the 12-digit address of the connection that you are using.
- Then, open any web browser > type in the default gateway in the search bar.
- After that, you need to access the router’s interface. For that, simply enter the default username and password that is provided on the sticker on the side of your router.
- Next, click the radio button from the front of the Enable Manual Assignment option.
- Then, find the window for typing in the IP and MAC address that you have noted earlier.
- Click on Add > open the game to check if the issue appears.
Solution#3: Enable Or Disable Your DHCP
You will have to follow the below steps to disable your DHCP server:
- First of all, press the Win + X buttons > select the Network Connections option.
- After that, simply double-click on the active network connection > select Properties.
- Click the Internet Protocol V4 or Internet Protocol V6 > choose Properties.
- Click on the Use the following IP address option.
- Type in the values for your IP Address > the Subnet Mask, etc.
You need to be very careful when disabling your DHCP server and navigate to your static IP address configuration. If you enter in the wrong settings, then it can cause your internet connection not to work. You can follow the below easy steps to enable your DHCP server:
- First of all, press the Win + X buttons > select Network Connections.
- After that, simply double-click on the active network connection > select Properties.
- Next, click the Internet Protocol V4 or Internet Protocol V6 > choose Properties.
- Now, click both of the options that say something like automatically obtain your IP address and automatically obtain your DNS server address > click OK.
Once you have enabled your DHCP server once again, then please make sure to reboot your PC to apply these changes you’ve made earlier.
Solution#4: Try Out Some Other Port
If you still come across this error, then you should simply try to change the Ethernet port or the cable. You can follow the following steps to do so:
- First of all, switch off your console and modem.
- After that, unplug the Ethernet wore from both of your gadgets.
- Now, plug that wire in a different port of your router or modem.
- Next, press the Menu button using your remote control.
- Then, click on Setting > choose Network.
- Locate the Network Setting Window option > select the Test Network Connection option.
Solution#5: Test The Ethernet Port
You should also test the Ethernet port if you are still encountering this particular error. you can follow these steps to resolve this issue:
- First of all, unplug the Ethernet wire that is connecting your Xbox to the modem.
- After that, go to the computer and unplug the Ethernet wire that is connecting the computer to your modem.
- Now, plug the wire into the Xbox One that you took out of the computer earlier.
- Next, simply run the test of your live connection of the Xbox One console.
Solution#6: Replace The Antivirus Software
Even if this solution may sound a little too much, a lot of users have reported that some free antivirus tools actually triggered this error to appear, and removing them really managed to resolve the problem after all of the fixes mentioned here have failed.
If you have already checked out the solutions mentioned here with no success, then you should definitely consider using different antivirus software, particularly if you are not disbursing for that. The major reasons for this issue are Avast and McAfee.
Solution#7: Contact Your IT Support
On a typical corporate network, your DNS can really manage the IP address of your different devices on the network. All your DHCP settings are managed by your IT department. When you encounter diverse network connection issues, you should simply get in touch with your IT help desk.
If this does not resolve the ‘can’t connect to DHCP server’ error, then there has to be some problem with your hardware. For example, your wire maybe is out of order, or the port you are using may not be working properly. If that is the situation, then get your hardware replaced or repaired first hand.
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